Microsoft Dynamics CRM

Microsoft Dynamics CRM is a fully integrated Customer Relations Management solution that enables management of all business processes, from the first meeting with the customer to after-sale services, one that will let no detail escape the eye. Integrating with Microsoft Office Outlook, Microsoft Dynamics CRM is a fast, flexible and cost-effective tool to make continuous and scalable improvements in daily operations, enabling effective sales, marketing and customer services processes.

In addition, with the XRM viewpoint, Microsoft Dynamics CRM builds a platform for solutions specific to companies’ business processes. Business applications that fall away from “Customer-oriented” activities, such as Human Resources Management Solution, Purchase Management Solution, and various Process Monitoring and Management Solutions can also be put into motion via Microsoft Dynamics CRM.

Advantages of Microsoft CRM include:

• Meeting such needs as customer segmentation, planning and implementation of campaigns, data capture and update, and reporting and analysis, which play a role in determining marketing strategies
• Meeting the main sales needs such as customer and contact management, forecast and budget preparation to speed up the sales process and boost sales
• Meeting needs such as complaint and request management, databank management,  and management of workflow among teams and departments to ensure long-term customer satisfaction

An experienced partner of Microsoft CRM, Nexum generates customized solutions for companies and ensures that companies take maximum advantage of CRM by benefitting from its experience in other business solutions.